THE CONQUERORS

Dear customers
In the digital age, technological changes are guiding consumer habits more than ever and the dissemination of information has reached its cruising speed. The faster the customer is informed, the better he is satisfied. This problem imposes digital technology at the heart of any managerial policy that wants to be effective. At SOFINA we have always privileged direct contact with the client in our development strategy, in a financial market that is more and more competitive. It is now time to adopt the modern means of managing the client relationship that is imposed by the exponential development of NTIC (new information and communication technologies) as well as by the online and contactless work due to the new pandemic of covid-19. We have therefore redesigned our website to match these new constraints, which are also opportunities. Here, you are browsing the web link that will bring us even closer. This website is much more than a place to present our missions and to promote our services and products, but it is also and above all a powerful tool for management and loyalty building, thanks to which the relationship we have been building together for more than 2 decades will be significantly improved. From now on, wherever you are, on your PC or your mobile phone, get in touch with your web client manager who will be pleased not only to answer all your concerns, but also to collect your opinions on the services we offer to the citizen. We are aware that our vision of making the African financial society a modern banking institution by 2030 will only be achieved with you. We are aware that our vision of making the African Finance Corporation a modern banking institution by 2030 can only be achieved with you. The dream that we have been building together since May 5, 1997 is the very foundation of the relationship of trust that we have with each and every one of you, and we thank you for the fact that more than 50,000 of you have already placed your trust in us as we move towards that goal.
Warm regards

Read the word of the Director General on the health crisis

Following the implementation of administrative measures to fight against the CORONA VIRUS disease within our institution, we have instructed a certain number of measures to protect the entire institutional environment (clients, suppliers, partners and staff) from any contamination and limit the spread of the virus. It is important to start by respecting the barrier measures decreed by the government and the authorities. The WHO (World Health Organization) With this in mind, we ask you to observe the following when visiting one of our 22 branches:
1. Wear a mask at all times.
2. Disinfect your hands with a hydro-alcoholic gel or wash with soap and running water.
3. Respect the instructions of the guard: maximum 5 people in the agency at the same time.
4. Stay 1.5m away from the customer who goes to the checkout directly before you.
5. Maximise digital and electronic discussions (call, whatsapp, mail) with your manager.

Our branches are always open from 8:00 am to allow you to carry out your operations without any worries by respecting the above instructions. In order to limit the number of visits to the agency, we suggest you subscribe to our electronic solutions (SOFINA visa card, SMS ALERT, SOFINA ONLINE). For any other information, please contact our customer service department immediately at 650 60 85 44, 650 60 83 92.